Okay, I have to say this...we're looking at preservation tools here, to automatically identify formats and spit out metadata about the size of the files, etc. And one of the tools we're looking at is JHOVE. And I quote: "JHOVE provides functions to perform format-specific identification, validation, and characterization of digital objects."
Which is right up our alley in terms of what we need. So I download it, and start to read the installation instructions when I click on the file and nothing happens. And guess what? JHOVE doesn't have an automatic installer?! You have to go into the config file, and the home directory, and change lines to get it to work.
Um....hello? It's 2008. I don't mind doing this to set up a piece of software, but if you want people to use your system (especially in libraries), you might want to make it just a TAD easier to use.
Did I mention that you can use the command line to use this product? They have a GUI, too, but come on...any system that says "you can use command line!" is not going to have a great GUI. It's just a gut feeling. This reminds me of early Greenstone software, where you had to know PERL just to make it work at all. The GUI was a joke.