Tuesday, January 22, 2008

Client Care for SirsiDynix

I haven't talked about this, mostly because I hadn't visited the site yet, but the old Dynix "customer care" website is in the process of switching over to the Client Care Portal. This is a joint client care website for both Unicorn and Horizon. I assume it's in place to get ready for Symphony. But it has this great added benefit to any Horizon customer (and Unicorn customer, too, I imagine), which is that you get to see how Unicorn works (and thus how Horizon works). Unicorn uses "patch clusters" instead of what we just called "updates" in Horizon, and I can get overviews of various Unicorn modules and such. I can see known issues with Unicorn, read white papers about the modules, etc.
I mean, granted, its all basically marketing nonsense, or things that I could find out very easily if I solicited some brochures and whatnot, but since traditionally, Horizon and Unicorn users weren't allowed to connect at all through the company, its very nice to see the other side. I know, I know: I'm saying something nice about SirsiDynix! It feels weird to me, too.

2 comments:

Caroline said...

Question: What does "Quiescit anima libris" mean?

Scribe said...

Basically, "the soul finds solace in books." more or less.

"Wicked people never have time for reading. It's one of the reasons for their wickedness." —Lemony Snicket, The Penultimate Peril.